Delay Repay is a national compensation scheme that most train operating companies use to compensate customers for delays. From 1st December 2017, you can claim compensation if your journey is delayed by 15 minutes or more by completing the form below. Please note that if your journey was made before 1st December 2017, former Delay Repay arrangements apply and you you will need to have been delayed by 30 minutes or form to claim compensation.
Please insert the date and time you planned to travel and click 'Find Trains'.
Select the actual complete journey you intended to make, as per the route shown on your ticket, and not any revised journey you actually took.
Note that the journey options displayed below will be the official connections for your route.
BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.
National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.